Local Pickup and Delivery to the UK EMA Warehouse

1. Choosing the Pickup Fee Explanation

(Each box is limited to 25kg, total dimensions within 150cm, and individual sides no longer than 70cm)

a. UPS Drop-Off Service Station Fee: NT$380

• You can check UPS.com for the service station nearest to your location.
• Advantage: Control the time and location yourself.
• Notify customer service and complete the [Local Pickup Request Form].
• Preload the fee into your member account via [Make Payment].
• A shipping label will be arranged for you to attach to the package, then deliver it to the service station.
• Once the package arrives at the consolidation warehouse and is stored, proceed with the process to ship it to Taiwan.
• Refer to [New User Guide 1A and 1C] for detailed instructions.

b. UPS Collection (Home Pickup) Fee: NT$620

• Advantage: No need to leave your home; downside: timing is uncontrollable.
• Notify customer service and complete the [Local Pickup Request Form].
• Preload the fee into your member account via [Make Payment].
• A shipping label will be arranged for you to attach to the package.
• Once the package arrives at the consolidation warehouse and is stored, proceed with the process to ship it to Taiwan.
• Refer to [New User Guide 1A and 1C] for detailed instructions.

2. Notes

a. Failed UPS Collection Attempt:

• Contact UPS customer service at +44 (0) 3457 877 877 to reschedule a pickup.
• If UPS requests a fee, inform them we use a company account with monthly billing, not single payments, and ask the driver to return for pickup.
• If the UPS system indicates the driver attempted pickup but failed, an additional NT$200 fee will apply.

b. Applying for Local Insurance:

• For parcels insured up to NT$30,000: Basic insurance fee of NT$600 applies.
• For parcels exceeding NT$30,000: 2% of the total insured value will be charged.
• Detailed information is provided below.

3. Special Reminders:

a. UK pickup scheduling is highly unpredictable:

• This is a service we provide, but same-day or specific time slots cannot be accommodated. On-time pickups are not guaranteed.
• Recommendation: Use Drop-Off service stations for better control over delivery timing.

b. Local and Taiwanese weekends and holidays:

• No pickup or service provided during these times.

c. Form submission deadline:

• Must be completed by 4:00 PM Taiwan time on the same day.

4. Key Requirements to Prevent Loss:

a. Each box must have a local shipping label attached:

• Photograph the waybill and ensure tracking numbers are uploaded to the UPS system during handover to the driver or drop-off station.
• Check the status of the tracking number on the courier system immediately to confirm successful pickup.
• Every package must have its own shipping label, even for multiple boxes.

b. Insurance:

• Optional full-value insurance can be purchased for your parcels.
• If a parcel is lost, we will assist in filing claims with the courier, gathering required documentation, and obtaining reimbursement as determined by UPS.
• Compensation will be forwarded to members within 3 business days after receiving it from UPS EMA.

c. If no insurance is purchased, default coverage:

• NT$1,000 per box will be provided as standard coverage.

d. Retrieving parcels from other consolidation companies:

• Follow the same pickup fee structure and procedures.

5. Insurance Application Requirements:

• Contact customer service via Line @lgg6811g with the following details:

  1. Total value of items (in GBP).
  2. Receipts or screenshots of the order with itemized values (must include prices).
  3. Photos of the external box (3 total): Two sides of the box and one with the shipping label attached.

• Submit all documents to customer service and retain copies. Photos must be in JPG, JPEG, or PNG format.

6. Important Emphasis:

• For lost parcels: Compensation is determined by UK UPS policies. Damaged items will not be compensated; proper packaging is required.
• Ensure the driver scans the barcode during pickup, and photograph the package as proof. Check updates on the UPS website promptly.
• If tracking status is not updated, customers must contact UPS directly at +44 (0) 3457 877 877.

Product Documentation Examples (in English):

• Clothing: Brand, product name, color, size, and item code (e.g., Men's Polo Pajama Set, Size M, Navy Blue).
• Supplements/Cosmetics: Brand, product name, specifications (e.g., 300 ml, SPF 40, yellow and red container).
• Books/Stationery: Brand, product name, quantity, and item code (e.g., 5 textbooks, Spectrum Science, paperback).
• Electronics: Brand, product name, model, product code, ID number, serial number (e.g., Lenovo IdeaPad 330, Platinum Grey).

Serial numbers are mandatory; claims cannot be processed without them.