Warehouse Address & Usage Guide

How to Find Warehouse Addresses?

1. Register: You must first sign up as a member of Red Sea International Logistics.
2. Access Addresses: Log in to your account, click on [Warehouse Address], and select the specific [Country].
   • Note: Detailed address information is visible only to registered members.

Warehouse Classification

A. Standard Warehouse (General Logistics Hub)

• Purpose: This is the primary hub where packages are received, consolidated, and dispatched.
• Fees: Generally, no inbound or shelving fees apply (exceptions will be noted in the warehouse description).
• Challenge: Some high-end brands may block shipments to known logistics or freight forwarding addresses.

B. Private Address (Residential Pick-up)

• Purpose: Provides a local residential address to bypass "Logistics Hub Filters" used by strict retailers.
• Operation: Packages are collected at a private home and transferred to our Standard Warehouse 1–2 times per week.
• Fees: Inbound fees apply. Please refer to the specific address details for pricing.
• Restriction: Packages sent to a Private Address cannot be consolidated into the same waybill with packages from a Standard Warehouse.

️ Common Reasons for Order Cancellation

If a retailer refuses to ship to our warehouse, it might be due to:

• Blacklisted Address: The retailer identifies the address as a freight forwarder.
• Non-Local Credit Card: You are using a credit card issued outside the retailer's country.
• Billing Discrepancy: The billing address does not match the shipping address.
• Anti-Reseller Policy: The store suspects you are a commercial reseller.
• Strict Security: The website has highly restrictive ordering protocols. In this case, we recommend trying our Private Address option.

Package Tracking Status Guide

Phase 1: Warehouse & Billing

  1. Inbound: Arrived at the overseas warehouse, pending sorting.

  2. Pre-Audited: Consolidation or special packaging in progress.

  3. Packed / Pending Payment: Shipping fees calculated; awaiting payment deduction.

  4. Insufficient Balance: Please top up immediately to avoid delays in dispatch.

Phase 2: International Transit

  5. Payment Confirmed: Payment successful; package is queued for dispatch.

  6. Dispatched: Left the warehouse, en route to the airport or port.

  7. Awaiting Flight/Vessel: Arrived at the terminal, waiting for loading.

Phase 3: Customs & Local Delivery

  8. Customs Clearance: Flight has landed; shipment is under customs inspection.

  9. Customs Released: Inspection complete; cargo picked up by our logistics team.

10. Arrived at Hub: Goods at Taipei/HK/MY hub for final sorting and verification.

 11. Out for Delivery: Handed over to local couriers, CVS pickup, or ready for self-collection.

 12. Delivered: Estimated arrival within 1~2 working days.

Special Status Key

• *【Special Processing】: The package has reached the destination hub, but there is a discrepancy regarding shipping fees, dimensions, weight, or taxes that requires manual verification.

    Action: Please stay tuned for messages from our team.

• *【Flight Delayed】: Due to weather conditions or airline schedule adjustments, the departure has been postponed. We will update the Estimated Time of Departure (ETD) as soon as it is confirmed.

     Action: Tracking will update automatically once the flight is rescheduled.

• *【Customs Inspection】: Your package has been selected for a random spot check by customs. This process typically adds 3–10 business days to the delivery timeline.

       Action: Please wait patiently; the speed of inspection is strictly determined by customs authorities.

• *【Package Abnormality - On Hold】: An issue has been identified with the package contents or documentation.

      Action: Please contact our Customer Service immediately via LINE (ID: @lgg6811g) to resolve this.

When will my order reach the warehouse?

The time it takes for your order to travel from the online store to our overseas consolidation center depends on the seller's processing time and local domestic shipping.

1. Estimated Arrival at Warehouse

*Standard: Your package typically arrives at our warehouse within 7 business days after the order is placed.

*Peak Season: During major shopping events (e.g., Black Friday, 11.11, or year-end sales), domestic transit times may vary and could be longer than usual.

2. Tracking Your Order

*Shipping Confirmation: After placing your order, keep an eye on the confirmation email from the seller.

*Key Details: It will provide the Courier Name, your Tracking Number, and the Estimated Delivery Date.

3. Domestic Shipping Options

*Free Shipping: Many retailers offer free domestic shipping for qualifying orders, though these typically use standard (slower) methods.

Red Sea International Logistics | Tracking Guide

To help you track your packages more efficiently, please refer to the following guide on status updates and operation procedures.

"If your package cannot be found, please go to [Package Status Query] within the [Red Sea International Logistics] system to check and claim it in the 'Unclaimed Area' (Orphan Parcel Section)."

Step 1: How to Track?

1.Log in to the [Red Sea International Logistics] website or App.

2.Go to [Shipment Tracking].

3.Select your [Warehouse] to view the real-time status.

Pro Tip: Once a "Master Air Waybill (MAWB)" is generated, click the Master Bill Number to see detailed flight info, including departure date, estimated arrival time (ETA), and flight status.

Step 2: Status Breakdown

Your shipment moves through three main phases. Here is what each status means:

Phase 1: Warehouse Processing (Inbound to Export)

*[Arrived & Pending Packing]: Your package has reached our warehouse. An email notification has been sent.

*[Pre-inspected]: Packing is in progress. Once completed, the final shipping fee will be calculated.

*[Insufficient Balance - Please Top Up]: Shipping fees are ready. Please go to "Top Up/Payment" to add funds. No need to notify us after topping up; the system will deduct the fee automatically.

*[Payment Successful - Preparing for Export]: Payment confirmed. Your shipment is scheduled for dispatch to the airport/port.

*[Dispatched to Airport/Port]: The shipment has left our facility and is en route to the departure terminal.

Phase 2: International Transit (Customs & Flight)

*[Arrived at Terminal - Awaiting Loading]: Waiting for airline inspection and export customs clearance.

*[Arrived at Destination - Customs Clearing]: The flight/vessel has landed in Taiwan, Hong Kong, or Malaysia and is undergoing local customs inspection.

*[Customs Cleared - Bulk Retrieval]: Customs has authorized release. We are currently picking up the entire batch of cargo (Please check your local Real-Name Authentication App).

Phase 3: Final Mile (Local Delivery)

*[Customs Released - En Route to Local Warehouse]: Moving to the regional distribution center (TPE/HKG/MY).

*[Arrived at Local Hub - Preparing for Courier]: Sorting is underway. We are preparing the package for the final courier handover.

*[Handed Over to Courier]: Package is now with the local carrier (e.g., Pelican, Kerry). Delivery usually takes 1–2 business days.

Step 3: Special Alerts (Exception Handling)

If your shipment shows one of the following, please note the action required:

Reminder:

*If your local carrier shows "Delivered" but our system hasn't marked it as "Inbound," please refer to Q&A Section B8 on our website.

*For Self-Pickup or Convenience Store Pickup, no further email notifications will be sent after the courier handover. Please track the final leg manually.

What to do if you don't have a Tracking Number?

If you haven't received a tracking number after your purchase, please follow these steps to ensure your parcel is processed correctly:

Step 1: Check Notifications & Contact the Seller

*Check Your Inbox: Please check your email, including the Spam/Junk folder, for any shipping confirmation.

*Contact the Merchant: If you haven't received a shipping notification 2–3 business days after placing your order, please contact the seller directly to request the "Tracking Number."

Step 2: Update Your Shipment Details (Pre-Declaration)

*Enter the Number: Once you obtain the tracking number, log in to [Red Sea International Logistics] and fill out your shipment details immediately.

*Risk Warning: Parcels arriving without a tracking number cannot be automatically assigned to your account, which may lead to delays or potential loss. Please ensure all info is updated promptly.

Step 3: Check and Claim in the "Unclaimed Parcels" Section

If the seller's system shows "Delivered" but your account hasn't updated, please:

*Go to [Red Sea International Logistics] ➔ [Package Status Query].

*Browse the "Unclaimed Area" (Orphan Section) to identify and claim your parcel.

Why is the Tracking Number important?

Guide: What to do if your parcel is not marked as "Arrived"

Standard Processing Time: Parcels are typically scanned into our system within 1–2 business days after arriving at the warehouse.

If your parcel has not been updated after 2 days, please follow these steps:

Step 1: Self-Diagnosis (Quick Search)

1. Check the "Orphan" Section: Log in to [Red Sea International Logistics] ➔ [Package Status Query]. Enter your tracking number in the "Unclaimed" or "Orphan Area" to see if it arrived without owner information.
2. Verify Delivery Details: Check the courier’s tracking map/log for the following:
   • Was it delivered outside of business hours?
   • Was it signed for by an authorized person? (Note: Since Dec 15, 2022, all BDE warehouse parcels are signed for by Frank Hills).
3. Validate Shipping Address: Cross-check the address on your seller's "Proof of Purchase" with our current warehouse address to ensure no typos were made.

Step 2: Request Customer Service Assistance (LINE ID: @lgg6811g)

If the parcel remains missing, please provide the following 5 items to our support team:

• [A] Tracking Screenshot: A clear image of the delivery progress showing the tracking number.
• [B] Proof of Delivery (POD): An image showing the recipient's signature and the delivery timestamp.
• [C] Text Data: Please type out the tracking number and the destination warehouse name (do not send only images).
• [D] Proof of Purchase: A screenshot showing the order date and the exact delivery address used.
• [E] Disclaimer Acknowledgment: Please note we do not accept/service parcels without tracking numbers, personal letters/documents, or items exceeding the storage limit.

Step 3: How We Will Assist You

Our team will perform a deep dive based on your data:

1.Multi-Logic Search: We check for similar or partial numbers in case the seller provided an incorrect digit.

2.Physical Warehouse Check: Staff will manually check the shelves based on the "Signature Time" provided.

3.Misdelivery Assessment: We determine if the package was signed for by a neighboring company based on the signature name.

4.Evidence Support: If we confirm the courier never actually delivered the item, we will provide documentation to help you request a reshipment or refund from the seller.

Terms of Liability & Legal Notice

1.Ownership: Before a parcel is officially scanned into our system, legal ownership remains with the Seller and the Buyer (You). If a courier claims "Delivered" but our records show otherwise, you must notify the seller immediately.

2.Police Reports: Based on experience, police only accept reports from the involved parties (Buyer/Seller). We are happy to provide supporting evidence if you require the seller to confront the courier company.

3.Service Limitations: * We cannot provide indefinite search services for parcels missing for more than 35 days or for requests with insufficient data.

*We reserve the right to suspend services for users who provide false information.

*Any unresolved disputes shall be referred to third-party judicial arbitration.

Professional Insights

• *Split Shipments: Sellers often split one order into multiple boxes but only provide one tracking number. If the weight received does not match the seller's claim, verify the total number of boxes with them first.
• *Fake Signatures: Some couriers mark items as "Signed" before actual delivery. If our warehouse confirms "No Record," please contact the seller to demand a redelivery.

Weight and Dimension Measurement Guidelines

To ensure that shipping costs are calculated accurately and comply with international/domestic logistics regulations, please note the following:

1. Measurement Standards & Billing Principles

Shipping costs are determined not only by Actual Weight but also by the Volumetric Weight (Dimensions) of the parcel. Domestic shipping is particularly strict regarding size limits, while weight should remain within a reasonable margin of error. We strictly follow the latest carrier standards to ensure fair billing.

2. Re-weighing & Verification Process

Upon arrival at the [Red Sea International Logistics] warehouse, every parcel undergoes a secondary weighing and measurement process by our staff. This data is then updated in our system. If you have any concerns regarding the recorded weight or dimensions, we recommend that you re-weigh and measure the parcel yourself immediately upon receipt (before unpacking).

3. Discrepancy Resolution

If you identify a significant discrepancy between our records and your measurement:

• Contact Us: Please notify our customer service via LINE ID: @lgg6811g.
• Provide Evidence: Please send photos or a short video showing the parcel on a scale and the tape measure readings.
• Resolution: Our team will audit the original warehouse logs. If a mistake is confirmed, we will promptly refund the difference or adjust your shipping fees.

Why do minor discrepancies occur?

Small variations may result from different scale calibrations, environmental humidity affecting packaging weight, or slight bulging of the outer box during measurement. Red Sea International Logistics is committed to handling every parcel with the highest level of precision and transparency.

Understanding Warehouse Operating Hours and Time Zones

At Red Sea International Logistics, we operate multiple global hubs. Due to differing time zones and local business hours, you may occasionally see a "Delivery Unsuccessful" or "Attempted Delivery" status. Please refer to the following guide:

1. Time Zone and Business Hour Variations

Overseas warehouses (e.g., USA, Europe, etc.) operate in different time zones. If a courier attempts delivery during non-business hours, weekends, or local public holidays, the system will automatically mark the attempt as "Unsuccessful."

2. Automatic Redelivery Mechanism

There is no need to worry. This is a standard procedure in international logistics. Local couriers will automatically reschedule the delivery for the next business day once the warehouse is open.

3. Recommended Steps

*Monitor Status: Please allow 1–2 business days for the courier to re-attempt the delivery.

*Check Inbound Status: Once the parcel is physically signed for by our staff, your account will be updated to "Arrived" within 24 hours.

Why does "Delivery Failed" occur?

The most common reasons include warehouse weekend closures, local weather conditions, or courier routing adjustments. Red Sea Logistics maintains close communication with local carriers to ensure your parcels are redelivered as quickly as possible.

Understanding Warehouse Operating Hours and Time Zones

At Red Sea International Logistics, we operate multiple global hubs. Due to differing time zones and local business hours, you may occasionally see a "Delivery Unsuccessful" or "Attempted Delivery" status. Please refer to the following guide:

1. Time Zone and Business Hour Variations

Overseas warehouses (e.g., USA, Europe, etc.) operate in different time zones. If a courier attempts delivery during non-business hours, weekends, or local public holidays, the system will automatically mark the attempt as "Unsuccessful."

2. Automatic Redelivery Mechanism

There is no need to worry. This is a standard procedure in international logistics. Local couriers will automatically reschedule the delivery for the next business day once the warehouse is open.

3. Recommended Steps

*Monitor Status: Please allow 1–2 business days for the courier to re-attempt the delivery.

*Check Inbound Status: Once the parcel is physically signed for by our staff, your account will be updated to "Arrived" within 24 hours.

Why does "Delivery Failed" occur?

The most common reasons include warehouse weekend closures, local weather conditions, or courier routing adjustments. Red Sea Logistics maintains close communication with local carriers to ensure your parcels are redelivered as quickly as possible

Parcel Tracking & Claiming Guide

If you are looking for your parcel or need to claim an unidentified shipment, please follow these steps:

Step 1: Self-Service Inbound Check

• *Check Status: Log in to the [Red Sea International Logistics] system and go to [Package Status Query] to see if your parcel has successfully arrived.
• *Check the "Orphan Area": If the parcel is not in your main account, please visit the [Orphan Area (Unclaimed Parcels)]. Enter your Local Tracking Number to search for and claim any shipments that arrived with missing or incorrect ID information.

Step 2: Contact Customer Support (If not found)

If your parcel is still missing after checking the Orphan Area, please contact our official support team via LINE (ID: @lgg6811g) and provide:

1.Local Tracking Number: The full tracking number provided by your seller.

2.Proof of Delivery: A screenshot showing that the courier has marked the item as "Signed" or "Delivered."

Why should I check the "Orphan Area"?

Parcels are moved to the "Orphan Area" when a seller forgets to include your Member ID or if the tracking label is damaged/unreadable. Simply entering your correct tracking number will allow you to link the parcel to your account instantly!

Local Courier Fee: If the seller provides a prepaid return label, no additional courier fee is charged. If a return label is not provided, a local courier fee will be charged, and you will be notified after the process is completed.

Packages that are returned do not qualify for loss or damage insurance. If loss or damage does occur:

1. The compensation and process time must be based on whether the local shipping company is willing to compensate and the compensation amount.
2. Returns in other countries are naturally slower, especially due to slow response times, please be patient.
3. Any demands for rapid completion from the overseas warehouse staff will not actually speed up the process.
4. After assisting you in contacting and completing the process, we will transfer the matter to you to communicate directly with the shipping company.
5. Additional services may incur extra charges, which will be billed to you.
6. We do not undertake activities such as filing complaints or legal proceedings on your behalf.
7. Uncertainties in the personnel and processes during the return shipping make control extremely difficult. We ask for your understanding.
8. If concerned, you can also arrange for a shipping company to pick up the package on your behalf.
9. Generating the return form implies acceptance of the above explanations.

International Supermarket & Local Store Delivery Guide (USA, UK, CA, AU)

If you are shopping from local supermarkets (e.g., Woolworths, ASDA, TESCO, Walmart) or community stores and shipping directly to our warehouses, please read this High-Risk Shipment Disclosure carefully.

1. Ordering & Identification Requirements

*Member ID: Your Member ID MUST be included in the "Recipient Name," "Address Line 2," or the "Delivery Instructions/Notes" field.

*Order Details: Supermarket deliveries often lack a tracking number. You must provide a full screenshot of your order, including item descriptions and quantities, to our LINE customer service for manual tracking.

2. Liability Waiver & Risk Disclosure

Supermarket delivery services are designed for local households, not international logistics hubs. Red Sea Logistics is NOT liable for, and will not provide compensation for, the following:

*Substandard Packaging: Items are often delivered in fragile plastic bags or even without any packaging. We are not responsible for damage caused by exposure to weather or poor handling by the supermarket driver.

*Mixed/Bulk Drops: Supermarkets often group multiple customers' orders from the same area and drop them in a single pile at our doorstep. Loss, damage, or missing items due to this delivery method must be resolved directly between you and the seller.

*No Inspection/Insurance: We do not offer item counting, verification, insurance, or return services for supermarket orders.

3. Mandatory Repackaging & Fees

To ensure safety during international transit, most supermarket items require mandatory re-boxing:

*Service Areas: USA, Canada, UK, Australia.

*Re-boxing Fee: NT$400 per box (Includes a standard carton and labor).

*Additional Costs: Internal padding (bubble wrap) and waterproofing are charged separately.

*Volumetric Weight: Supermarket goods are typically bulky but light. Please be prepared for shipping costs based on Volumetric Weight (Dimensions).

4. Legal Obligations regarding Misdelivered Items

*Reporting: If you receive an item that does not belong to you, you must notify our customer service within 3 business days to arrange a return.

*Property Misappropriation: If a member refuses to return items belonging to another customer, Red Sea Logistics will assist the victim in filing legal charges and lawsuits for the full value of the loss.

Global Warehouse Acceptance & Cross-Border Shipment Policy

Red Sea International Logistics accepts international shipments at the following locations. To ensure a smooth process, please notify our customer service in advance with detailed logistics information and invoices.

1. Supported Countries & Warehouse Codes

*North America: USA (BDE, BOM), Canada (CAS)

*Europe: United Kingdom (EMA) Please read the special instructions below

*Asia: Taiwan (TPE), Hong Kong (HKK), Thailand (TTM), Malaysia (MLX)

*Oceania: Australia (AUM, AUX)

2. General Procedures for Cross-Border Parcels

To avoid rejection at the warehouse, please adhere to these global standards:

*Advance Notification: Provide your tracking number, detailed item list, and invoice to our official support team.

*Handling Fees: A processing fee for customs advancement will be charged (this does not include the actual tax/duty amount).

*Mandatory Deposit: A deposit equal to 30% of the total declared value must be topped up in your account prior to arrival.

*Rejection Warning: For the UK warehouse (EMA), if the required processing fees are not pre-funded, the warehouse reserves the right to reject the parcel, and handling fees will still apply for the attempt.

3. Special Customs Protocol for the UK Warehouse (EMA)

Due to administrative delays within the UK government, customs duty notifications are often issued 1 to 3 months after the parcel has cleared. As the designated recipient, our warehouse is legally responsible for these payments.

To manage this risk, clients must choose one of the two options below as a 3-month security guarantee:

Option A: Document Verification (No Deposit Required)

*Requirements: Provide product links, purchase screenshots, and a formal Commercial Invoice.

*Proof of Tax Payment: Provide evidence that import duties were "Pre-paid" (DDP) or an official email from the seller confirming the recipient is not liable for taxes.

*Legal Declaration: Request the "UK Customs Duty Declaration Form" from our support team and upload a copy of your Photo ID to our system. You must state that you will be fully liable for any future duty claims.

Option B: 30% Security Deposit (If no proof is available)

*Requirement: Top up 30% of the total parcel value as a security bond.

*Refund Process: Contact our LINE support (@lgg6811g) after the 3-month holding period. Refunds are processed within 3 business days to your member account or bank account (bank transfer fees may apply). You remain liable for any future duty claims.

Why is a deposit required for the UK?

Unlike other regions where taxes are paid upon arrival, the UK system often bills the recipient months later. This guarantee ensures that all tax obligations are met even after your parcel has been forwarded to its final destination.