For non-prescription drugs, the quantity limit is 12 bottles (boxes, cans, packs, or bags) per type, not exceeding a total of 36 bottles (boxes, cans, packs, or bags, limited to original packaging).

Mixing different health products is allowed, with a maximum of 36 cans/bottles per box.

Products should not contain meat ingredients.

Pet health products are subject to the same restrictions as for humans.

If exceeded, we reserve the right but are not obligated to assist with splitting orders.

Note: For infant formula and baby food, a personal-use medicine special import application must not exceed 30 kilograms.

Sending small quantities of drugs for personal use:

Hair growth products: up to 12 bottles.

• Exceeding the following dosage limits will be considered medication:
• Please pay attention to the dosage. If purchasing exceeds 2 bottles before importation, a personal-use medicine special import application or calling 02-27878000 is required.
• Each type is limited to 12 bottles (boxes, cans, packs, or bags), not exceeding a total of 36 bottles (boxes, cans, packs, or bags, limited to original packaging).

Lutein (exceeding 30 mg), Coenzyme Q10 (exceeding 30 mg), Vitamin A (exceeding 10,000 I.U.), Vitamin B1 (exceeding 50 mg), Vitamin B2 (Riboflavin) (exceeding 100 mg), Vitamin B3 (Niacin) (exceeding 100 mg), Vitamin B6 (exceeding 80 mg), Vitamin B12 (exceeding 1000 mcg), Vitamin D3 (exceeding 800 I.U.), Vitamin E (dl-α-Tocopherol) (exceeding 400 I.U.), Zinc (exceeding 30 mg) (including Zinc Citrate, Zinc Bisglycinate, Zinc Oxide, Zinc Gluconate, Zinc Sulfate), Magnesium (exceeding 600 mg) (including Magnesium Gluconate, Magnesium Oxide, Magnesium Sulfate), Iron (exceeding 45 mg), Lactoferrin (exceeding 100 mg), Citrus Bioflavonoids (exceeding 1000 mg), Glutathione (exceeding 250 mg), Phosphatidylserine (exceeding 500 mg per day), Isoflavones (exceeding 50 mg per day).

Regardless of dosage, a personal-use medicine special import application or calling 02-27878000 is required before importing to Taiwan.

Each type is limited to 12 bottles (boxes, cans, packs, or bags), not exceeding a total of 36 bottles (boxes, cans, packs, or bags, limited to original packaging).

The below items cannot exceed 12 items (bottles, boxes, bags, etc) OR 1,200 capsules/tablets/etc per package

Procedure for applying for a personal-use medicine special import

Even if pet food does not contain meat ingredients, it must be declared to the Animal and Plant Inspection Bureau for quarantine.

Products classified as drugs or weight loss/potency products require an FDA application for personal use: Ministry of Health and Welfare.

Note: With increased customs inspection rates in Taiwan recently, if a package is inspected by customs, regardless of the quantity of drug ingredients, an import application may be required. Please call 02-27878000.

When purchasing from overseas, check whether the product contains controlled or prohibited drug ingredients.

Sending products containing these ingredients to Taiwan by airmail or courier may result in legal issues, so please be cautious.

Commonly seen prohibited or controlled drug ingredients include:

Cannabis, Yohimbine, Horny Goat Weed, Barbital, Zolpidem, Flunitrazepam, Chlordiazepoxide, Cocaine, Heroin, Opium, Morphine, Fentanyl, Methadone, Opium poppy, Pethidine, Tetrahydrocannabinols, Ephedrine, Khat.

Due to the high risk of African swine fever from the importation of pork products through international mail, the Council of Agriculture has announced penalty measures for violating mail parcels starting from the 20th. The first offense will result in a fine of 200,000 TWD, and the second offense (including subsequent offenses) will result in a fine of 1 million TWD.

Must be registered with real-name authentication using the EZWAY App by each import declarant.

The weight limit per package for each importing declarant is 6kg.

The products cannot contain meat, fish, or animal oil.

Please click here to apply for a personal-use medicine special import or call 02-27878000.

Full penalties will be imposed on senders and import declarants who violate the above regulations.

When it comes to classifying pharmaceuticals based on packaging in Japan, there are five categories, ranked according to the degree of efficacy and side effects: Prescription Drugs ≥ Class 1 Pharmaceuticals > Designated Class 2 Pharmaceuticals ≥ Class 2 Pharmaceuticals > Class 3 Pharmaceuticals.

Explanation of Class 3 Pharmaceuticals as general health supplements:

• Non-prescription drugs: The quantity limit for each type should not exceed 12 bottles or 12 tubes or a total of 1200 tablets.
• Mixing with other health supplements: Each box cannot exceed 36 cans/bottles.

Explanation of Class 2 (Designated) Pharmaceuticals as general health supplements with pharmacological effects:

• Non-prescription drugs: The quantity limit for each type should not exceed 12 bottles or 12 tubes or a total of 1200 tablets.
• Mixing with other health supplements: Each box cannot exceed 36 cans/bottles.

Alternatively, for sending limited quantities of pharmaceuticals for personal use through customs:

• Limited to 2 bottles (boxes) per type, with a maximum of 6 types (12 bottles) in total.

Self-Assessment:

• Record a video and take clear photos before unpacking the parcel.
• Compare the weight of the parcel upon arrival with the shipping weight stated by the seller.
• Notify the Taipei warehouse in advance to verify the weight upon shipment.
• For consolidated packages, add up the weights of individual packages and deduct the weight of the boxes.
• Check the purchase receipt for the shipping process confirmation.
• Notify the seller immediately if any items are missing, even if the receipt indicates otherwise.
• If detailed inspection is requested, verify the provided information before contacting customer service.
• Type out the above information and send it along with photos to customer service for further assistance.
• No Detailed Inspection Requested:
  • Warehouse staff will follow standard packing procedures for consolidated or individual boxes.
  • Internal inspection of goods for completeness or damages will not be conducted.
  • If there's a need to open boxes, it will be solely to check for prohibited items.
  • Splitting boxes will be done according to customs regulations or professional judgment.
  • Our responsibility is for parcel transportation, not for internal quantity or quality verification.
  • No further explanations or compensation requests will be accepted.

Notify the Seller: Inform the seller immediately about the damaged items, as sellers typically compensate for such issues.

Request the seller to reinforce the parcel to withstand international shipping.

Damages in Taiwan:

• Damages incurred after delivery by airlines or customs clearance in Taiwan are not eligible for compensation.
• Airlines or customs may notify about damages during inspection.
• Notification may also occur during inspection by clearance and shipping agents.
• We can only assist in providing information, and effective action requires the owner's direct contact.
• It's recommended to arrange insurance with a local company in Taiwan. However, our insurance covers entire parcel loss, not partial loss or damage.

Exclusions from Compensation in Taipei Warehouse:

• During Air Transport:
  • No compensation for damages incurred during air transport, foreign airport inspections, or customs seizures without provided documentation.
  • Our packing principle aims to prevent water splashes. Hence, no compensation for damages caused by rainwater exposure during customs inspection waits.
  • Damage due to insufficiently sturdy packaging or customs inspection will not be compensated, and insurance coverage does not apply.
• On-Site Pickup:
  • It's the customer's responsibility to inspect the contents on-site. Once picked up, no further service or claims will be entertained.
• Local Delivery in Taiwan:
  • If the package is damaged upon receipt in Taiwan, film the unboxing, retain the original packaging, and directly file a claim with the courier (e.g., Taiwan Post or Kerry TJ Logistics).
• For domestic delivery in Taiwan, if you find any damage upon receiving, please record an unboxing video, keep the original packaging, and directly contact the delivery company for compensation. Please notify the customer service of the delivery company within 3 days to initiate the compensation application process as soon as possible. Also, please be reminded that we no longer act as intermediaries to apply for compensation on behalf of members. Members are responsible for handling their refunds directly. Furthermore, we provide insurance coverage of up to 10,000 NTD for each shipment for loss or damage. Compensation criteria are determined by the logistics company, and we are no longer involved in the process.

  • For lost parcels packages by insurance, compensation is based on the insured amount. For packages with optional "detailed inspection" and insurance, compensation for partial loss is calculated based on the percentage of weight lost.

  • For packages without insurance, compensation for the entire parcel loss (partial loss or damage claims are not accepted) follows the service contents agreed upon by both parties. Compensation is calculated at twice the weight-based shipping cost.

Volume Reduction:

• The original box may have been too large, leading to repackaging to reduce volume.
• Damaged or Insufficiently Sturdy Packaging:
  • If the original packaging was damaged or not sturdy enough, repackaging may be necessary to ensure the safety of the contents.
• Inadequate Size of Sturdy Packaging:
  • Sometimes, sturdy packaging may not be available in the appropriate size, leading to the need for repackaging.
• Consolidation Requirements:
  • Packages may be opened and repackaged together to meet consolidation needs.
• Splitting Requirements:
  • Customs regulations or specific requirements may necessitate splitting packages for inspection or shipping purposes.
• Overweight or Oversized Items:
  • If items are overweight or oversized, they may not be suitable for repackaging or consolidation.
• Professional Judgment:
  • Repackaging decisions are often based on the experience and expertise of professional packers, aimed at protecting your items during transit.
  • While efforts are made to minimize inconvenience, sometimes it may not be possible to preserve the original packaging.
• It's essential to understand that these actions are taken to protect your items and ensure smooth shipping processes. While efforts are made to preserve the original packaging, it may not always be feasible.

If you have concerns about preserving the original packaging, you can opt for services like "Keep Original Packaging" when filling out the shipping order.

• However, even with this option, there is no guarantee that the package won't be inspected for prohibited items. 
• This option does not guarantee any refunds or claims.

Reminders:

• Reasons for Frequent Taxes:

Customs regulations stipulate that individuals are allowed a certain number of tax-free imports per half-year (January to June, July to December).

The limit is set at 6 tax-free imports within a half-year period for items valued at or below 2000NTD.

Exceeding this limit may result in frequent taxes being applied to subsequent imports.

• Dealing with Customs Duties:
  If random inspections result in customs duties being levied, the recipient is responsible for paying these duties.
  Redsea7 provides a service for advance payment of customs duties on behalf of the recipient to facilitate smooth customs clearance.
  Personal importation into Taiwan typically involves simple declaration without the need for additional customs brokerage fees.
  Formal customs clearance with duty payment is required for certain types of goods, such as tobacco and alcohol.
  Customs inspections may result in package valuation exceeding 2000NTD, triggering customs duties.

If the recipient has not completed customs certification, they must provide a "Letter of Authorization" before shipping to Taiwan.

Failure to provide this authorization may result in a higher probability of customs duties being imposed.

A fee of 200NTD will be charged if the package requires a Letter of Authorization after arriving at customs.

Clearance may take longer, typically 7 to 14 days, for packages requiring additional documentation.

Redsea7 offers multiple payment methods and currencies for customs duties to facilitate convenience for customers.

Payment options include bank transfers, ATM payments, counter payments, and convenience store payments.

Payments can be made in various currencies, including Taiwanese dollars, US dollars, and Chinese yuan.

• The original box is too large.
• The original box is damaged or not sturdy enough.
• The sturdy box is not large enough.
• Need for consolidating boxes.
• Need to split boxes as per customs regulations.
• The package is too heavy or too large to be consolidated with other packages.

• Note that the contents may still be inspected for prohibited items.
• This option does not guarantee the box will remain unchanged, nor does it offer any refunds or compensation.

A. Packages Returned by Taiwan Customs

1. When imported into Taiwan, packages are deemed to violate import regulations or lack valid documentation.
2. Returned packages will be prioritized to Malaysia or Hong Kong, but you may specify another country.
3. Customs mandates return shipping; destruction or confiscation requires customs approval. If not approved, return shipping must proceed.
4. The original shipping cost cannot be refunded.
5. Customers must fully cover the return shipping costs and any applicable duties.

B. Packages Returned by Foreign Customs

1. International courier packages will be directly returned, with no option for destruction or abandonment.
2. The original shipping cost cannot be refunded.
3. Customers must fully cover the return shipping costs and any applicable duties.